Return Policy

Would you like to exchange or return your purchase? We are happy to assist you! Exchange or return can be made within 14 days from the delivery date.

Exchange or return can be done quickly and easily by following the steps below:

  1. Send an email to info@sneakerslegende.com, and we will send you return instructions.
  2. You will receive a return form from us. Fill it in as clearly as possible and include it in the return package.
  3. Return the package to any carrier within 14 days of receipt.
  4. Once we have received your return at our warehouse, we will process it within 10 working days. Our return department will keep you informed via email.

PLEASE NOTE:

For items purchased during our summer sale, Sneakerslegende does not offer any refund options. These items can only be exchanged for another item from the collection or redeemed for store credit.

FREQUENTLY ASKED QUESTIONS

  • Are returns free?

Returns are at your own expense, depending on the courier and the country from which you are returning your package.

  • What are the return conditions?

Our return policy guarantees that you can return your order within 14 days of receipt without any reason.

The items must be returned to us in unused and unwashed condition, suitable for resale, and with the attached tags.

Shipping costs for orders outside the Netherlands are non-refundable.

  • How long does it take to exchange a product?

If you indicate that you want to exchange a product when registering your return, we will work on it immediately. This way, we can ensure that your exchange is completed within a few days.

  • What can I do if my exchange product is no longer available?

Ask the customer service team about your options. We will provide you with an update on when we expect to be able to deliver the product. If you have already made your return and the product is out of stock, we will contact you and work with you to find a solution.

  • Where can I find my order number to register my return?

You can find your order number in the confirmation email you received after placing your order. It is a five-digit code. If you did not receive the email correctly, our customer service will be happy to assist you.

  • What should I do if a product is defective or damaged?

Unfortunately, it sometimes happens that a product is damaged during transport or production. We are, of course, happy to resolve this with you. Send a message to info@sneakerslegende.com with a picture of the issue. Our customer service team will work with you as soon as possible to find a solution.

  • What should I do if I want to return my order outside the return period?

Remember to deliver your return within the 14-day period before the return period expires. If, against all odds, this does not work, we offer you the opportunity to exchange the product for a replacement item or a voucher. Ask our customer service about the available options.

  • How long does a refund take?

We do our best to process returns as quickly as possible. Once we have received your return at our warehouse, we will reinforce it within 10 working days. On your track and trace that you receive with your return, you can see when the package arrived at our warehouse. From then on, the 10 working days begin. Once the refund is made, you will be notified. Please note that it may take up to 3 days for the refund to appear in your bank.